Terms & Conditions
These Terms and Conditions ("Terms") govern your access to and use of the website www.selveretta.com, operated
by Selveretta Pty Ltd ("Selveretta", "we", "our", or "us"). By using this website or purchasing our products,
you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use
our services.
1. Use of Our Website
You may use our website only for lawful purposes and in
accordance with these Terms. You agree not to engage in any activity that interferes with or disrupts the
functioning of the site, nor to attempt unauthorised access to systems or data.
All content on this
website — including text, product descriptions, images, trademarks, and design — is the property
of Selveretta and may not be used or reproduced without prior written consent.
2. Orders and
Payment
When you place an order on our site, you agree to provide accurate, current, and complete
information. All prices are listed in Australian Dollars (AUD) and include GST where applicable. We accept
various secure payment methods via trusted third-party gateways.
Selveretta reserves the right to refuse
or cancel orders at any time due to product availability, errors in pricing or description, or suspected
fraudulent activity.
3. Shipping and Delivery
We offer both domestic and international shipping.
Estimated delivery times are provided as guidelines and may vary based on location and third-party logistics
partners. Shipping costs are calculated at checkout.
You will receive a confirmation email with tracking
details once your order has been dispatched. Selveretta is not liable for delays beyond our control but will
assist with resolving any delivery issues.
4. Returns and Refunds
We accept returns for unused
products in original condition within 14 days of delivery. To initiate a return, please contact our support
team at support@selveretta.com. Once approved and the item is received, we will issue a refund via the
original payment method.
Returns for used, damaged, or custom-branded items may not be accepted unless
required by law. Return shipping costs are generally the responsibility of the customer unless the item is
faulty.
5. Warranty
All Selveretta products come with a 12-month warranty covering manufacturing
defects. This warranty does not cover normal wear and tear, accidental damage, or misuse.
If you believe
your product is faulty, contact us at support@selveretta.com with your order number and photos of the issue.
We will assess the situation and offer repair, replacement, or refund where appropriate under Australian
Consumer Law.
6. Limitation of Liability
To the maximum extent permitted by law, Selveretta shall
not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use
our products or website. Our total liability for any claim shall not exceed the amount you paid for the
product in question.
Nothing in these Terms limits your rights under the Australian Consumer Law
(ACL).
7. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on
how we collect, use, and protect your personal information.
8. Changes to Terms
Selveretta reserves
the right to update these Terms at any time. Any changes will be posted on this page with the updated date. By
continuing to use the website, you accept the revised Terms.
Contact Information
Selveretta Pty
Ltd
40 Albert Road, South Melbourne VIC 3205, Australia
Phone: +61 3 9112 1345
Email:
support@selveretta.com